Ordering & Delivery

• Cancellations, Refunds & Amendments

  • I would like to cancel or postpone my order
  • I would like to change my order
  • Refund Policy
  • Returns Policy

• Checkout & Payment

  • I've been charged multiple times
  • Where is the discount code box? / where do I put my discount?

• Delivery

  • My order has arrived damaged
  • My order is late / where is my order?

• Personalisation & Photo Uploads

  • Cake Card / Greetings Card Photo Upload Best Practices
  • Can I put a photo on baby sponges?
  • Can you do a gluten free / different flavour photo cake?
  • Photo Cake Best Practices
  • Video Uploads
  • Photo Cake/Greetings Card/Cake Card Image sizes

• Placing an Order

  • Can I Send multiple cake cards in one order?
  • Can I send to multiple addresses in one transaction?
  • My payment card doesn't work
  • When is the best time to place my order?