Sponge Help > Ordering & Delivery > My order has arrived damaged

My order has arrived damaged

Last updated 08/10/2025

We are so sorry to hear that your order has not arrived as expected.
Please get in touch so that we can rectify this as soon as possible.

Please be advised that as per our policy, we will require images of any damage to the product, and will be unable to look further into this matter without sufficient evidence of a compromised order.

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