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My payment card doesn't work

Last updated 19/03/2024

There are a few reasons that payments may not go through.

Fraud Checks (payment provider)

Our payment provider uses a sophisticated machine learning system to try to prevent fraudulent cards being used. They check a number of factors, such as frequency of payments across their network, to country of origin and many others.

'do not honor' / Other

Occasionly the bank or credit card processors (VISA/Mastercard etc) employ their own fraud checking systems, and may reject the transaction.

Cardholder Address mismatch

If the address details you enter on the payment page do not match the cardholder address, your payment may fail.

This can be especially problematic on commercial/corporate payment cards that do not have a clear registered cardholder address or holder. 

Unfortunately we do not always have visibility in to why a transaction did not go through.

Cant find an answer to your question?

Get in touch or call us: (01263) 711033 (mon-fri 9am-4pm).